CANCELLATION POLICY: Orders cancelled before you have approved your proofs will be charged at 50% of the order value, or on the basis of time. Orders cancelled after you have approved your proofs will be charged in full and the balance is payable immediately on demand.
REFUNDS & REPLACEMENTS: Due to the personalised nature of each order Uniquely Yours does not refund or replace unwanted goods. Please refer to our cancellation policy above. In the event of faulty goods you should notify us immediately, and no later than 5 working days from receipt of your stationery, and return your stationery to us in it’s original packaging. Upon receipt of your stationery if it is deemed to be faulty on the part of Uniquely Yours, we will correct or replace your stationery with the same. In the event that it is not possible to correct or replace your stationery with the same Uniquely Yours reserves the right to offer an alternative or similar replacement. In the unlikely event that we are not able to correct or replace your stationery we will offer you a refund for the amount paid for the faulty part of your order. We will only offer you a full refund if your whole order is faulty. Alternatively you may choose to keep any stationery deemed faulty on the part of Uniquely Yours and we will discount it by 10%. Uniquely Yours print to order, minor variations in colour, texture, size and positioning can occur and do not constitute a fault. Uniquely Yours cannot be liable for the cost of any additions to your stationery, such as calligraphy, that you have paid to have on faulty stationery. All refunds will be given via the original method of payment.
QUOTES: All quotes are valid for 30 days and are subject to sight of final text/maps/illustration requirements.
WORDING: Text should be typed clearly in a Microsoft Word document or email and emailed to Uniquely Yours. Please type in upper and lower case as required, regardless of your chosen typeface. Text not provided in the format referred to above could incur an administrative fee and will delay your order. Uniquely Yours is not responsible for typing, spelling or other errors in the text you have supplied.
PROOFS: We will provide you with up to 3 rounds of proofs for your approval before printing. Proofs will be emailed to you as a pdf file. As they are colour proofs they will not be an exact match to your finished stationery due to the different printing methods involved. You must print this file, check it and ensure that you print your proof at the correct size. You should list any changes, in order, clearly, in a Microsoft Word document or email and email them to us. When you are satisfied with your proof(s) you should email us your approval, listing the file names of the proof(s) you approve, in order for printing to commence. Once your emailed approval to print has been received we will send your order to print. If you make any changes to your proofs after your approval to print has been received you will be charged for these on the basis of time spent plus any costs incurred by Uniquely Yours. Uniquely Yours cannot be responsible for any errors in your stationery not spotted by you at the proofing stage.
BESPOKE ILLUSTRATION/DESIGN/MAPS: Bespoke illustrations/designs refers to any new illustration or design that we create for your stationery as well as any tweaks, changes or amendments we make to our existing illustrations or designs. We will provide you with up to 3 proofs of your illustration or design for your approval. All illustrations or designs remain the copyright of Uniquely Yours and are not to be reproduced or transmitted in any form, by any means. To design your map we require you to provide us with an accurate digital map of the area you wish us to map.
DEADLINES: We will endeavour to provide you with proofs of your stationery 5-7 working days from receipt of your wording and cleared deposit. If your order contains a bespoke illustration, design or map we will endeavour to provide you with proofs of your stationery 10 working days from receipt of your wording or digital map requirements and cleared deposit. Printing and production takes approximately 5-10 working days depending on your chosen printing or production method. If your order requires more than one printing or production method printing will take longer. If you delay in paying your deposit, supplying us with the necessary information to process your order, or approving your proofs, your order will be delayed. We cannot be responsible for any delays in your order caused by circumstances beyond our control. All times are approximate and subject to change.
DELIVERY: We can deliver your order to you via an overnight courier or postal service. You will be advised of the cost of delivery when your products are ready to be forwarded to you. Delivery costs will be added to your final bill. Deliveries will need to be signed for upon receipt. Alternatively you may collect your stationery from us at a prearranged date/time.
COPYRIGHT INFORMATION: All designs are copyright to Uniquely Yours. All rights are reserved. Designs are not to be reproduced or transmitted in any form, by any means without our prior written permission. You are responsible for ensuring that you have obtained all necessary consents and permission in relation to any images, photographs and text that you ask us to include in your stationery.
MARKETING: We reserve the right to use any stationery we create for you to promote our products and services.
PRIVACY AND DATA PROTECTION: Uniquely Yours collects any information given during the course of enquiring, ordering and registration process. We keep this on record to assist our administration and for future marketing initiatives. We do not sell or pass to anyone information contained on customers, which remains confidential to the company. All data is collected lawfully and in accordance with the Data Protection Act 1998.